Terms of use

Effective from October 2019

Thanks for using Uppointment. These Uppointment Terms of Service (“Terms”) describe your rights and responsibilities as a customer of Uppointment. These Terms are between you and the Uppointment entity that owns the Uppointment website, web and mobile applications that you are using or accessing listed here (“Uppointment”, “we” or “us”). “You” refers to the entity you represent in accepting these Terms or, if that does not apply, you as an individual. If you are accepting on behalf of your employer or another entity, you represent and warrant that: (a) you have full legal authority to bind your employer or such an entity to these Terms; (b) you have read and understand these Terms; and (c) you agree to these Terms on behalf of the party that you represent. If you do not have the legal authority to represent your employer or the applicable entity, you may not click “I agree” (or similar button or checkbox) that is presented to you. Please note that if you sign up for Uppointment using an email address owned by your employer or another entity, then (a) you will be deemed to represent such party, (b) your click to accept at your registration will bind your employer or that entity to these terms, and (c) the word “you” in these terms will refer to your employer or that entity.

These Terms are effective as of the date you first click “I agree” (or similar button or checkbox). These Terms do not have to be signed in order to be binding. You indicate your assent to these Terms by clicking “I agree” (or similar button or checkbox) at the time you register for a Uppointment account.

Security and Privacy

We implement and maintain technical and administrative security measures designed to protect your data from unauthorized access, destruction, use, modification or disclosure. We also maintain a compliance program that includes independent third party audits.

We collect certain data and information on all users in connection with these Terms. We collect and use all such data and information in accordance with our Privacy Policy, which you acknowledge. We do not share your information with any third parties. For more information, please read through our entire Privacy Policy located here.

Note that Uppointment uses third party servers, software, and other products. Although Uppointment is not affiliated with them, by using our products, you agree to each of their terms and conditions.

Billing, Payments and Refunds

All Subscription Plans are offered on a monthly subscription basis.

Uppointment accepts credit cards PayPal and Apple pay as payment options. Proofactive does not store any user’s credit card or financial information. All private financial and credit card information is stored securely by your financial merchant, and you are subject to their terms and conditions and privacy policy.

We offer a 30-day no-questions-asked refund guarantee. You must contact us for a refund within 30 days of the date you first click “I agree” (or similar button or checkbox) to be refunded. All prices are subject to change without notice.

As part of our commitment to customer satisfaction and without limiting the Performance Warranty, you may terminate your initial Subscription Plan under these Terms, for no reason or any reason, by providing a notice of termination to us no later than thirty (30) days after the Order date for such a Subscription Plan. In the event you terminate your initial subscription, at your request (which may be made through your account with us), we will refund you the amount paid for the initial Subscription Plan. This termination and refund right applies only to your initial Subscription Plan and only if you exercise your termination right within the period specified above, and does not apply to any Additional Services.

Except as otherwise specified, unless either party cancels your subscription prior to the expiration of the current Subscription Term, your subscription will automatically renew for another Subscription Term with a period equal to your initial Subscription Term. You may provide any notice of non-renewal through the means we designate, which includes contacting our support team via ticket, email or chat when Uppointment team members are available. Cancelling your subscription means that you will not be charged for the next billing cycle, but you will not receive any refunds or credits for amounts that have already been charged. All renewals are subject to the applicable Subscription Plan continuing to be offered and will be charged at the then-current rates.

You will pay all fees in accordance with the due dates and in US dollars. If a PO number is required in order for an invoice to be paid, then you must contact us to provide this PO number. You agree that we may bill your credit card or other payment method for renewals, additional users, overages to set limits or scopes of use, expenses, and unpaid fees, as applicable.

Warranties

Each party represents and warrants that it has the legal power and authority to enter into these Terms.

We warrant, for your benefit only, that we use commercially-reasonable efforts to prevent introduction of viruses, Trojan horses, or similar harmful materials into the Proofs (but we are not responsible for harmful materials submitted by you).

We will use commercially-reasonable efforts, at no charge to you, to correct reported non-conformities with the Performance Warranty. If we determine corrections to be impracticable, either party may terminate the applicable Subscription Term. In this case, you will receive a refund of any fees you have pre-paid for a Subscription Plan for the terminated portion of the applicable Subscription Term. The Performance Warranty will not apply: (a) unless you make a claim within thirty (30) days of the date on which you first noticed the non-conformity, (b) if the non-conformity was caused by misuse, unauthorized modifications, or third party products, software, services or equipment or (c) to No-Charge Products. Our sole liability, and your sole and exclusive remedy, for any breach of the Performance Warranty.

Governing and Jurisdiction

These Terms will be governed by and construed in accordance with the applicable laws of the State of New York, USA, without giving effect to the principles of that State relating to conflicts of laws. Each party irrevocably agrees that any legal action, suit, or proceeding arising from or related to these Terms must be brought solely and exclusively in, and will be subject to the service of process and other applicable procedural rules of, state and federal courts in the USA, generally and unconditionally, with respect to any action, suit, or proceeding brought by it or against it by the other party. In any action or proceeding to enforce a party’s rights under these Terms, the prevailing party will be entitled to recover its reasonable costs and attorneys’ fees.

Nothing in these Terms will prevent us from seeking injunctive relief with respect to a violation of intellectual property rights, confidentiality obligations, or enforcement or recognition of any award or order in any appropriate jurisdiction.

Changes

We may modify Our Policies to take effect during your then-current Subscription Term in order to respond to changes in our products, our business, or Laws. In this case, unless required by Law, we agree not to make modifications to Our Policies that, considered as a whole, would substantially diminish our obligations during your then-current Subscription Term. Modifications to Our Policies will take effect automatically as of the effective date specified for the updated policies.

You acknowledge that Uppointment offers online, subscription-based products, and that in order to provide improved customer experience, we may make changes to the Products, and we may update the applicable Documentation accordingly. Subject to our obligation to provide Additional Services under existing Subscription Plans, we can discontinue any Additional Services or any portion thereof for any reason at any time without notifying you.

Notices

Any notice under these Terms must be given in writing. We may provide notice to you through your notification email address that you provide to us, your account or in-product notifications. You agree that any electronic communication will satisfy any applicable legal communication requirements, including that such communications be in writing. Any notice to you will be deemed given on the first business day after we send it.

Force Majeure

Neither party will be liable to the other for any delay or failure to perform any obligation under these Terms (except for a failure to pay fees) if the delay or failure arises from events that are beyond the reasonable control of such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency.

Entire Agreement

These Terms are the entire agreement between you and us relating to any other subject matter covered by these Terms, and supersede all prior or contemporaneous oral or written communications, proposals, and representations between you and us with respect to any subject matter covered by these Terms. No provision of any purchase order or other business form employed by you will supersede or supplement the terms and conditions of these Terms, and any such document relating to these Terms will be for administrative purposes only and will have no legal effect.

Thanks for your interest in Uppointment’s Affiliates Program. This Uppointment Affiliate Agreement (“Terms”) describe your rights and responsibilities as an Affiliate of Uppointment (“Affiliate”). These Terms are between you and the Uppointment Inc. that owns the Uppointment website, web and mobile applications that you are using or accessing listed here (“Uppointment”, “we” or “us”). “You” refers to the entity you represent in accepting these Terms or, if that does not apply, you as an individual.

In these Terms, the words "including" and "include" mean "including, but not limited to."

By creating an account as an affiliate of Uppointment (“Affiliate”), you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of the Program’s Terms of Service (“Affiliate Agreement”), which constitute a binding agreement between us, and also acknowledge that the collection and use of your information will be as set forth in our privacy policy, whether or not you are a registered user of the Uppointment Services.

If you are accepting these Terms on behalf of your employer or another entity, you represent and warrant that: (a) you have full legal authority to bind your employer or such an entity to these Terms; (b) you have read and understood these Terms; and (c) you agree to these Terms on behalf of the party that you represent. If you do not have the legal authority to represent your employer or the applicable entity, you may not click “I agree” (or similar button or checkbox) that is presented to you. Please note that if you sign up for Affiliate Program using an email address owned by your employer or another entity, then (a) you will be deemed to represent such party; (b) your click to accept at your registration will bind your employer or that entity to these terms; and (c) the word “you” in these Terms will refer to your employer or that entity.

These Terms are entered into as of the date (the "Effective Date") the party whose name is set forth below (the "Affiliate") accepts these terms and conditions by creating an account and is by and between Uppointment, Inc. ("Uppointment"), a Delaware corporation, and the Affiliate.

Uppointment provides online services and products (“Services”) which allows its customers to use online appointment and booking software, customer relationship management (CRM) software, pre-made websites, and request and order forms, and operates the websites set forth below. The Parties will be bound by this Agreement that sets forth the terms and conditions under which an Affiliate will promote Uppointment's products and services. The products and services are those that are offered for sale in the form of a subscription or one-time purchase from uppointment.com. Uppointment may terminate its Affiliate Program at any time. Additionally, Uppointment may impose additional requirements and conditions, modify the payment amounts, or otherwise modify this Affiliate Agreement by posting an update on the Uppointment website.

The Parties agree to the following:

  1. 1. Definitions. For the purposes of this Affiliate Agreement, the following terms will have the indicated definitions a. "Uppointment's Site" Means the Uppointment website located at uppointment.com and Uppointment Affiliates website located at partners.uppointment.com b. "Intellectual Property" Means all patent rights, copyright rights, moral rights, rights of publicity, trademarks, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction. c. "Marks" Means all trademarks, service marks, trade names, logos, words or symbols identifying either Party or either Party’s respective products or services. Party or Parties means Uppointment and/or Affiliate. Uppointment's Marks include the name “Uppointment”. d. "Qualified Customers" Means businesses or individuals who purchase any product or service from Uppointment and who are referred to Uppointment by an Affiliate. e. "Qualified Subscribers" Means persons who sign up for a paid Uppointment plan who are referred to Uppointment by an Affiliate.
  2. 2. Trademark License Grant. a. Grants to Affiliate. Subject to the terms and conditions of this Affiliate Agreement, Uppointment grants the Affiliate a non-transferable, non-exclusive, revocable, license to use Uppointment's Marks solely for the purpose of fulfilling the Affiliate’s obligations hereunder. All use of the Uppointment's Marks inures to the benefit and goodwill of Uppointment. b. No Other Rights. Except as expressly provided herein, the Affiliate agrees to:
    Not use the Uppointment Marks without the prior written consent from Uppointment.
    Upon termination of this Affiliate Agreement for any reason, immediately cease all use of Uppointment ’s Marks.
  3. 3. Products and Services a. Control. Uppointment reserves the right at any time without liability or prior notice to:
    • Determine the contents of its websites, products and services, including specifications, features and functions, as well as any documentation or related materials.
    • Discontinue distribution of any or all of its products and services in some or all markets or through some or all channels of distribution.
    • Change or terminate any of its features or functions of their products and services.
    • Change or terminate the level or type of support or service that it makes available for its products and services at any time and without notice. Uppointment may cancel any orders for discontinued products or services without liability.
    b. Service Support. Uppointment provides Qualified Customers priority support through its Affiliates. An Affiliate’s customers can’t contact the support team directly. If a Qualified Customer contacts us directly, they will be removed from the Affiliate's account and no further payments for such a customer will be made to the Affiliate. Furthermore, Uppointment will do their best to provide the Affiliate with the necessary customer support for their customers, but are not responsible for any loss of customers or income arising from the support provided.
  4. 4. Compensation. a. Commission. Uppointment will pay an Affiliate a commission, provided that the Affiliate remains an active Affiliate as of the payment date, equal to:
    • Uppointment Products and Services: 40% of the price actually paid by a Qualified Customer, excluding any refunds and/or taxes, for each sale of any Uppointment product or service to Qualified Customers.
    • Uppointment Subscription Plans: 40% of the price actually paid by a Qualified Subscriber, excluding any refunds and/or taxes, for each sale and thereafter each invoice paid for an Uppointment plan by Qualified Subscribers.
    • High-flyer Bonus: If more than 15 registrations per month for 6 consecutive months is achieved, the commission share will be 50% of sales.
    b. Excluded Sale means a sale to:
    • Customers who have previously signed-up to Uppointment through another Affiliate or service for any period of time.
    • Customers who signed-up using Uppointment customer support services.
    • Customers who canceled their original Uppointment paid subscription and re-opened their account later. Affiliates do not resume receiving earnings for that customer.
    • Customers who sign-up for any of Uppointment’s paid plans after being accounted for as a Qualified Customer or Qualified Subscriber through another active Affiliate for any products or services.
    c. Taxes. oth Affiliate and Uppointment are responsible for the payment of any/all of their respective taxes. d. Payment. Unless otherwise agreed by the parties in writing, Uppointment shall make all necessary payments requests according to published timeframes, and in the method selected by the Affiliate during the payment setup process. Available payment methods are subject to change. Payment requests may only be made if the total amount owed totals at least $50 and payments will be made when a request has been submitted. Payments are made on the 1st and 15th of each month. Unpaid amounts owing shall accrue until the next month in which the amount owed is at least $50. Uppointment reserves the right to withhold payment or order a chargeback from your account any amounts otherwise owed to us under these Terms, or amounts owing for any breach of these Terms by the Affiliate, pending Uppointment 's reasonable investigation of such a breach. To ensure proper payment, the Affiliate is solely responsible for providing and maintaining accurate contact and payment information associated with the Affiliate’s account, which includes, without limitation, applicable tax information. If we believe that we are obligated to obtain tax information, and the Affiliate does not provide this information to us after we have requested it, we may withhold payments to the Affiliate until they provide this information or otherwise satisfy us that they are not a person or entity from whom we are required to obtain tax information. Any third-party fees related to returned or canceled payments arising from a contact or payment information error or omission may be deducted from the newly issued payment. The Affiliate agrees to pay all applicable taxes or charges imposed by any government entity in connection with the Affiliates participation in the Program. If an Affiliate disputes any payment, they must notify Uppointment in writing within thirty (30) days of such a payment. Failure to so notify Uppointment shall result in the waiver by the Affiliate of any claim relating to such disputed payment. Payment shall be calculated solely based on records maintained by Uppointment. No other measurements or statistics of any kind shall be accepted by Uppointmentor have any effect under these Terms. We may withhold any taxes or other amounts from payments owed to the Affiliate as required by law. To protect against the risk of liability, we may request that our payment service provider hold an Affiliate’s funds based on certain factors, including Affiliate history, performance, the riskiness of the business category or the filing of a dispute claim. No payment will be owed in the event that Uppointment determines, in its discretion, that an Affiliate has engaged, directly or indirectly in fraud or any other practices that are likely to harm the reputation of Uppointment.
  5. 5. Ownership. Each Party retains all rights, titles and interests, including all Intellectual Property Rights in and to (a) its Marks, Content and Site, and (b) any new inventions, developments or technology resulting from or in connection with the performance of such Party’s obligations. Except as expressly set forth in Section 2, each Party reserves all rights and grants the other Party no licenses of any kind.
  6. 6. Term and Termination. a. Term. The term of this Affiliate Agreement shall commence on the Effective Date and end one (1) year from the Effective Date (the "Term") and the Term will automatically renew for consecutive one (1) year periods; provided that either Party may terminate this Affiliate agreement at any time with ten (10) days prior written notice. b. Termination for Cause. If either Party defaults in the performance of any material provision of this Affiliate Agreement, the non-defaulting Party may terminate this Affiliate Agreement immediately. c. Termination for Insolvency and Related Events. This Affiliate Agreement shall terminate, without notice, (i) upon the institution by or against either Party of insolvency, receivership or bankruptcy proceedings or any other proceedings for the settlement of such Party’s debts, (ii) upon either Party making an assignment for the benefit of creditors, or (iii) upon either Party’s dissolution or ceasing to do business. d. Effect of Termination. Upon termination of this Affiliate Agreement, the Affiliate will discontinue all further promotion of Uppointment's products and services pursuant to this Affiliate Agreement. Without limiting the generality of the foregoing, the Affiliate will cease all display, advertising and use of all of Uppointment's Marks, and will not thereafter use, advertise or display any such Marks unless otherwise agreed upon by Uppointment in writing. d. Survival of Certain Terms. The provisions of Section 1 and Sections 5-11 of this Affiliate Agreement shall survive the expiration or termination of this Affiliate Agreement for any reason. All other rights and obligations of the Parties shall cease upon termination of this Affiliate Agreement.
  7. 7. Warranty. The Affiliate represents, covenants and warrants that: a. It has the power to enter into and perform its obligations under this Affiliate Agreement; b. The Affiliate complies with all applicable laws and regulations and the Affiliate shall not do anything or omit to do anything which would or may constitute to be a breach of any laws or regulations applicable to the Affiliate in any jurisdiction (including all applicable rules and regulations relating to financial and/or markets or exchanges, investment services, marketing and advertising, privacy and data collection, and/or anti-bribery and anti-corruption); c. The Affiliate shall not process any Personal Data from the Investopedia Site or the Links contained. "Personal Data" means any information that (a) can be used to identify, contact or locate Qualified Customers including, name, address, telephone number, email address, credit or debit card number, and government-issued identification number or (b) can be used in conjunction with other personal or identifying information to identify or locate a specific individual, including, for example, a persistent identifier, such as a customer number held in a "cookie" or processor serial number; and d. The Affiliate shall not engage in, procure or encourage any third party to engage in, any activity or behavior which is illegal, is in bad faith, and is not in the spirit of the terms of this Affiliate Agreement.
  8. 8. Warranty Disclaimer. Uppointment's PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." EXCEPT AS STATED ABOVE IN SECTION 7, NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO ITS PRODUCTS OR ANY PART THEREOF, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THOSE ARISING FROM A COURSE OF PERFORMANCE, DEALING, USAGE OR TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER PARTY WARRANTS THAT ITS PRODUCTS OR SERVICES WILL BE FREE OF DEFECTS, INACCURACIES, OR ERRORS, WILL MEET THE OTHER PARTY’S OR ANY CUSTOMERS’ REQUIREMENTS OR WILL COMPLY WITH APPLICABLE LAWS.
  9. 9. Indemnity. The Affiliate shall indemnify Uppointment and its officers, directors, employees, representatives, agents, successors and permitted assigns, against all liabilities, costs, expenses, damages and losses, penalties and reasonable legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses suffered or incurred by the other party arising out of or in connection with any breach of the representations or warranties contained in the Affiliate Agreement.
  10. 10. Limitation of Liability. EXCEPT WITH RESPECT TO A BREACH OF SECTION 7 OR INDEMNIFICATION OBLIGATIONS PURSUANT TO SECTION 9, IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER ANY THEORY OF LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING FROM A BREACH OF CONTRACT OR WARRANTY, OR FROM NEGLIGENCE OR STRICT LIABILITY), INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, OR FROM ANY DEFECT OR ERROR IN ITS PRODUCTS OR SERVICES, EVEN IF A PARTY HAS BEEN ADVISED OR SHOULD KNOW OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE AGGREGATE LIABILITY OF UPPOINTMENT ARISING FROM, RELATING TO, OR IN CONNECTION WITH THIS AFFILIATE AGREEMENT EXCEED THE AMOUNTS PAID TO THE AFFILIATE UNDER THIS AFFILIATE AGREEMENT.
  11. 11. General. a. Independent Contractor. Neither Party shall be deemed to be an agent of the other Party for any purpose, and the relationship between the Parties shall only be that of independent contractors. Neither Party shall have any right or authority to assume or create any obligations or to make any representations or warranties on behalf of any other Party, whether express or implied, or to bind the other Party in any respect whatsoever. b. Governing Law and Jurisdiction. This Affiliate Agreement is governed and interpreted in accordance with the laws of the State of New York, U.S.A. without reference to conflicts of laws principles and excluding the United Nations Convention on Contracts for the Sale of Goods. The Parties consent to the exclusive jurisdiction of, and venue in, Kings County, New York, U.S.A. for the adjudication of any disputes arising hereunder. c. Class Action Waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE FILING PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS UPPOINTMENT AGREES OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. THE AFFILIATE AGREES THAT, BY ENTERING INTO THIS AGREEMENT, THE AFFILIATE AND UPPOINTMENT ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. d. Assignment. Neither Party shall assign, delegate, or otherwise transfer its rights or obligations under this Affiliate Agreement, by operation of law or otherwise, without the prior written consent of the other Party (to be granted or withheld in its reasonable discretion); except that Uppointment may assign this Affiliate Agreement freely in connection with a merger, acquisition, sale of substantially all of its assets or stock, financing, reorganization, or similar transaction. This Affiliate Agreement will inure to the benefit of the Parties and their permitted successors and assigns. e. Merger, Modification and Waiver. This Affiliate Agreement constitutes the entire agreement between Uppointment and the Affiliate with respect to the subject matter hereof, and merges all prior negotiations and drafts of the Parties with regard thereto. No modification of or amendment to this Affiliate Agreement, nor any waiver of any rights under this Affiliate Agreement shall be effective unless in writing. The waiver of one breach or default or any delay in exercising any rights shall not constitute a waiver of any subsequent breach or default. f. Severability. If any of the provisions of this Affiliate Agreement is held by a court of competent jurisdiction to be invalid or unenforceable under any applicable statute or rule of law, it shall be replaced with a valid provision that most closely reflects the intent of the Parties and the remaining provisions shall continue in full force and effect.
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